SHIPPING & RETURNS
SHIPPING POLICY
At Thrinay Decor, we take pride in lovingly handcrafting and carefully packaging each order so it arrives safely and beautifully. All orders are processed within 2–3 business days. For customised pieces, we’ll let you know the estimated timeframe once your design is confirmed.
Within Australia, we offer standard shipping (7–9 business days) and express shipping (3–5 business days), with tracking details provided upon dispatch. Shipping costs are calculated at checkout based on your order’s size, weight, and destination.
We also ship worldwide, with most international orders arriving within 7–21 business days. Please note that any customs duties, taxes, or import fees are the responsibility of the customer. Tracking is included, although updates may take longer depending on the country.
Where possible, we use eco-friendly packaging and strive to reduce waste in every order. While we aim for timely delivery, occasional delays may occur due to peak periods or courier-related issues. If you have any concerns, we’re always here to help at thrinaydecor@gmail.com.
Thank you for supporting slow-made, mindful creations—crafted with care, from our hands to your home.
RETURN & EXCHANGE POLICY
At Thrinay Decor, each item is thoughtfully handcrafted with care and intention. As a small business creating one-of-a-kind pieces, we are unable to accept returns or exchanges for change of mind. However, your satisfaction and trust mean everything to us, and we’re here to make things right if something isn’t as it should be.
Damaged or Faulty Items
If your item arrives damaged or faulty, we sincerely apologise. Please inspect your order upon delivery and contact us at thrinaydecor@gmail.com within 5 business days of receiving your item.
To assist with a swift resolution, kindly include:
• Your order number
• A clear description of the issue
• Clear photos showing the damage or defect
Once received, we’ll assess your request and provide a suitable solution—this may include a replacement, a refund, or store credit, depending on the nature of the issue.
Return Shipping
• If your return is approved due to damage or defect, we will advise whether a return is necessary and provide return instructions.
• In some cases, we may cover return shipping costs, but this is assessed case-by-case.
• If a return is requested but not due to damage or fault, return postage will be the responsibility of the customer, and any shipping fees are non-refundable.
Non-Returnable Items
• Customised or personalised items
• Sale or clearance items
• Used products or items not in their original condition
Please ensure any returns (if requested and approved) are sent back in their original packaging, unused, and securely packed.
Need Help?
We are here to support you. If you have any questions or concerns, please don’t hesitate to contact us at thrinaydecor@gmail.com. We will always do our best to make your experience a positive one